Frequently Asked Questions

Flash Video FAQ

Q: The flash video will not play on wday.com

A1: Have you been able to watch video on wday.com before? We may be experiencing some hardware or network issues which is causing the video to not work. Try again at a later time.

A2: One of the common reasons why the video will not play is that the version of Flash Player on your computer is out of date. First, uninstall Flash Player by going to Adobe’s website or this address: http://kb2.adobe.com/cps/141/tn_14157.html

Now install the latest version of Flash Player from Adobe’s website or this address: http://get.adobe.com/flashplayer/

The other main reason that the video won’t play is that the Web Browser that you are using may be out of date. First, uninstall your current Web Browser. Directions on how to uninstall Internet Explorer can be found at Microsoft’s website or at this address: http://support.microsoft.com/kb/927177

Directions on how to uninstall Firefox can be found at Mozilla’s website or at this address: http://support.mozilla.com/en-US/kb/Uninstalling+Firefox

Now install the latest version of Internet Explorer or Firefox from the official website. If the video player spot is still blank after you have updated your web browser, there may be an issue with WDAY's flash server. Please e-mail wday@wday.com so we can further assist you.

WDAY.com FAQ

Q: I can't log on to the new wday Web site. What's happening?
A: WDAY has updated its Web site, which is why you are experiencing difficulties. You will be required to register a user name and password for the new wday website. Log in again as though it's your first time. The technology requires this, but you'll only have to do it once. After that, you should be able to access the site as easily as you always have.

Q: When I go to log in again, it's asking me for my password, but I don't remember it. What should I do?
A: At the bottom of the login page is a button that says "reset my password". There you can enter your e-mail address and wday can send you a new password so that you can successfully log on.

Q: My WDAY Web bookmarks don't work. How can I get them back?
A: If you have bookmarks on your computer set to WDAY’s homepage or to any other page within the wday site, you will have to re-bookmark them by finding the page you want to mark and going to "Favorites" under your navigation bar and clicking "add to favorites" or "add to bookmarks." You should only have to do this one time.

Q: The navigation menu is no longer the same as it used to be. How can I find what I'm looking for?
A: By clicking on any of those tabs at the top of the page, you will be automatically directed to that section of the Web site. You can also search for more specific content if you'd like. For example, when you click on the "news" tab at the top of the page, you also will be given a list of news keyword. In other words, if you only are interested in reading College news, you can click on Higher Education and be directed to an archive of college related stories. Or, if you are specifically interested in Bison sports news, you can click on the Sports section and then click on "Bison" and you will be directed to a page filled with Bison-only content.

Q: What's a quick way on the new site to find stories I'm interested. I knew where to look before, but now I don't know.
A: All of the same content you've come to rely on at wday.com is still there. One of the best new features of the site is the larger search bar in the top right-hand corner of the homepage. By typing a keyword in this space, you will be directed to a page filled with related content. It's much improved from our previous search bar, and you will more easily be able to find content with our new site.