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Published May 22, 2013, 09:07 AM

Restaurant learns online reviews can make or break

PHOENIX (AP) — It was the customer service disaster heard around the Internet. An Arizona restaurateur, fed up after years of negative online reviews and an embarrassing appearance on a reality television show, posted a social media rant laced with salty language and angry, uppercase letters that quickly went viral last week, to the delight of people who love a good Internet meltdown.

By: CRISTINA SILVA,Associated Press, Associated Press

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