New York Mills resident without medication for months after MNSure complicationsFargo, N.D. (WDAY TV) -A Minnesota man says he hasn't had access to medication since October after losing his insurance and hitting frustrating roadblocks through MNSure.
By: Becky Parker, WDAY
Fargo, N.D. (WDAY TV) -A Minnesota man says he hasn't had access to medication since October after losing his insurance and hitting frustrating roadblocks through MNSure.
He says it has been a four-month process and he still is not covered.
Chris Whitehouse lives in New York Mills, where he is also a caregiver to his partner Vicki, who suffered a stroke.
After losing his Minnesota Care plan, he says trying to get back on it has been a long and confusing process.
Chris Whitehouse has gone months without medication for his ADD and pain.
Chris Whitehouse, trying to apply to MNSure: "Right now it's really hard to maintain regular speaking voice just from the pain alone."
He says that makes it tough to focus on caring for his partner, Vicki Chapman, who suffered a stroke and aneurysm several years ago.
Whitehouse was kicked off his Minnesota Care plan after missing two consecutive payments. He says identity theft had drained his bank account.
He tried to reapply in November through MNSure, Minnesota's newly-implemented insurance exchange.
Whitehosue: "My income: below poverty level, qualifies for MinnesotaCare. But it stated at the bottom, does not qualify for assisted help, medical."
That was the beginning of what he says was a long line of roadblocks, and four months later it still hasn't been resolved.
First it was income verification, MNSure said that had to come from the county, and the county said it had to come from the state.
Whitehouse: "So, I'm getting the buck passed. One is saying it's their job, and they're saying no it's not my job."
Finally, he gave up on MNSure and contacted Minnesota Care directly. They told him that whether he qualified had nothing to do with income verification, but rather, tax records.
Things are at a standstill now, though he says he received an encouraging phone call today.
Whitehouse: "I am feeling a little bit better about it, but I still don't know anything and she said we won't for another couple of days."
We spoke with a representative from MNSure today, who had many suggestions on resources Whitehouse could use to get covered, including the MNSure contact center, and getting a local "navigator" to help.
But he says he has already exhausted all those avenues.