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Published January 10, 2014, 09:56 PM

Milnor, N.D. speaks out about inadequate cell service

Milnor, ND (WDAY TV) - It's one of those things most of us take for granted. A practical necessity that begs the question: what did I ever do without it?

By: Drew Trafton, WDAY

Milnor, ND (WDAY TV) - It's one of those things most of us take for granted. A practical necessity that begs the question: what did I ever do without it?

We're talking about cell phones, and more specifically, cell service.

One North Dakota town is worried it's missing out on more than cell reception.

Remember a few years back when that big cell phone company had the ad campaign with the guy asking if you could hear him? Well, in the community of Milnor, North Dakota, that conversation is a little one sided.

"All we want is phone reception."

Hello, hello? I can't hear you! No reception at Springer's Barber Shop.

"It's pretty poor."

Hello? Hello? Anything? Nothing at the Post Office.

"They, they sell phone reception."

"Sucks. Really bad."

No, no, I'm getting I… think I… uh. Darn it, I lost it.

"So, what happens if you have an emergency and you have to make a call?

Oh, come on. There has to be some place where I can get decent reception.

"We usually have to put our phones in the window here, and we call that our phone booth over there."

The Ode's Side Street Bar has one of the more infamous hot spots in town, but the connection was not exactly crystal clear while I attempted to talk with Milnor City Council vice president Terry Dusek.

"You know, Terry, I can barely here you, but what's the deal with the phone coverage?"

"Why don't you just swing by the bank, it'll be easier to talk face to face."

And it was.

It turns out city representatives have also talked with Verizon Wireless, the company with the lion's share of phone business in the community, and were told not there will not be a new tower put up near Milnor any time soon, and that for now, they have one option.

Terry Dusek, Milnor City Council Vice-President: "People in town should put a booster in. Instead of them putting up a tower, that they should go out and purchase a booster."

On the cheap end, it was a three to $400 solution for some businesses and homes.

Terry Dusek, Milnor City Council Vice-President: "We're providing service to our customers that Verizon should be."

But a solution that leaves many in the community feeling like it's not being heard when it comes to a service it's already paying for.

The city was told residents or frequent visitors could voice their complaints by contacting Verizon Wireless.

That number is 1-800-922-0204.

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