Fargo restaurant servers learn how to deal with "out of control" customersFargo, ND (WDAY TV) -- Imagine being the server at the restaurant, dealing with someone very drunk. The Safe Communities Coalition prepares servers to handle "out-of-control" customers.
Fargo, ND (WDAY TV) -- Imagine being the server at the restaurant, dealing with someone very drunk. The Safe Communities Coalition prepares servers to handle "out-of-control" customers.
There's a lot of restaurants in this town, and the Coalition makes EVERY server go through training, every 3 years. It gives them a run down of how to deal with drunk people, and, outlines the laws about legally serving alcohol.
All the rules are laid out in this video.
"I'd like a beer." " Sorry man, I can't take your money, looks like you've had a rough day.."
There are serious penalties for serving people who are already drunk, even if they just walked in, Like misdemeanor charges, fines, even jail time.
Robyn Litke/Safe Communities Coordinator: "The intoxicated individual may hurt or kill someone that's obviously the bottom line."
The Safe Communities Coalition trains servers to handle situations like this.
"Goind around a corner, the next thing you know the corner of my bike kicks out."
In a calm, cool, collected manner. Because acting like this.
"Hey bud, quit acting like a 3rd grader and get your butt out of my bar."
Not a good idea.
The Coalition says servers are trained to safely handle customers who are out-of-control.
Litke: "You should do some sort of intervention technique. Slow down service, obviously maybe no more service, serve them water, try to serve them some food."
The Coalition says even though it's legal, alcohol is still a drug. So servers have a lot of responsibility. Not only to keep themselves safe, but to keep the community safe too.