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WDAY: The News Leader

Published December 02, 2011, 10:33 PM

Ticketmaster ordered to pay back millions of dollars in fees

Fargo, ND (WDAY TV) - You can call it a Christmas shock. Ticketmaster ticket holders the past 12 years are getting a surprise in their stockings - kind of. The concert company is being forced to credit millions of dollars to customers because of spendy fees it kept secret.

By: Travis Skonseng, WDAY

You can call it a Christmas shock. Ticketmaster ticket holders the past 12 years are getting a surprise in their stockings - kind of. The concert company is being forced to credit millions of dollars to customers because of spendy fees it kept secret.

Many of us have bought tickets to concerts or sporting events online. Well, those of us who have on Ticketmaster’s website, will get a refund. Although small, it's costing the company big bucks.

If you've ever felt unhappy paying hefty processing fees for tickets, then here's payback - Literally. The ticket selling giant, Ticketmaster, is putting money back into your pockets. A total of $11.25 million dollars.

Dawn Brossart – Fargo: “That's news to me.”

Concert goer, Dawn Brossart, is one of many customers counting her luck..

Dawn Brossart: “Typically online if we do Ticketmaster purchases.”

Nate Bahr – Scheels Arena Box Office Manager: “They actually have to state that the processing fee is going to their benefit. So that was news to me.”

Ticketmaster is settling a lawsuit saying it bilked big bucks from buyers, from October 1999 to October 2011.

Nate Bahr: ”All of our online and phone orders go through Ticketmaster so our fans would be affected that way.”

And if that's you here's your payout - $1.50 cents for up to 17 orders. But here's the catch; that's a voucher to be used on future buys.

Nate Bahr: “We do get some people calling in and talking about the fees and how they don't like it very much so hopefully that'll alleviate some of that.”

Dawn Brossart: “It's kind of nice especially for the Christmas time, so we can use it for that. I don't know if it'll amount much for us at all but you know every little bit helps.”

Don't expect the fees to end. The concert company just now has to let you know where those fees go, and that's to itself. Another five dollar credit will be given to people who paid extra to fast track tickets by UPS.

To claim that credit, go to http://ticketfeelitigation.com. You just need whatever email you used to buy tickets. You won't get the refund until likely June, when the settlement is approved. All money not claimed will go to charity.

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