One-stop shop for UND students to open October
Grand Forks, ND - The “Twamley shuffle,” what UND students call the trek they make from Twamley Hall to buildings around campus to access different student services, will soon be a thing of the past.
UND’s “One-Stop Shop” is slated to open in early October, according to university officials. The center, located on the main floor of the Memorial Union, will house representatives from the registrar’s office, parking, financial aid and student account services.
“It’s going to be kind of like a high-end hotel with concierge-type of service where even if they don’t have the answer, they’ll say, ‘I can help you with that,’” said Laurie Betting, the university’s associate vice president for health and wellness.
The project cost $838,500, but the price tag included renovations made to the basement of the union, as well as remodeling space for Multicultural Student Services to move in to.
“The space is open, inviting and relatively informal,” one-stop shop Director Josh Lindenberg said.
The university hired one employee internally and two externally to work in the center and several existing employees from various offices will also work there. Four people will be available to students from 8 a.m. to 4:30 p.m. on weekdays.
The one-stop-shop will cost an additional $500,000 for its first year of operation, including salaries. Betting said that money will go toward retrieving all the materials needed to assist students and setting up technology, some of which goes toward other uses besides the one-stop shop.
But the shop has its limits.
Lindenberg said students will still need to visit Twamley Hall, the administration building, for some services because federal regulations doesn’t allow the one-stop shop to offer them. For example, the one-stop shop can help a student fill out and submit the appropriate paperwork to have a financial-aid award changed, but it can’t actually change the award.
Students will also still need to go to Twamley for the registrar’s signature and to pay off account balances with cash.